My account has not been activated

I upgraded on the 26th, And handed my ID and proof of address to Mbali, I was told that I should give it 24 hours before the sim is activated, 6 days later I am struggling with the MTN contact centre, they advise I go into the store and RICA again.<br> <br> This is time consuming, and I am not able to go into any store, for the next couple of weeks, does this mean I will not be able to use the contract sim?<br> <br>