my account has been suspended

mtn was on strike for almost a month and during that time they did not debit my mtn account at the end of the month for 387 i refuse to go to the bank or to an mtn shop as it takes forever to stand in those ques the last time my account was suspended i spent 2 hours waiting for assistant the the pavillion branch in durban as there were two asistant so just becoz no one was working at mtn to debit my account and now it is suspended its not my fault im not taking the time out of my schedule to go pay now i am sitting with no phone becoz people want to strike that is wrong and when you call customer service on 808 it takes 2 to 3 hours for a consultant to reply at cell c they responce time is 8 sec what the hell is wrong with mtn