ZM
ZANELE M

1 reviews | Active since Mar 2009

12 Dec 2015, 20:21

My account has been mishandled since Nashuaclosur

I am very disappointed with MTN billing department. My account was transferred from Nashua Mobile. That was the beginning of my problem. 1st- MTN has been billing me for 300MB DATA BUNDLE which has never been provisioned on my number.I was paying for the service monthly that I never received. 2nd I was double debited at some stage and was told it was a mistake\ that I will get a credit which I was ok with.Today my line was suspended because I have arrears for about R24 (as per call centre confirmation). I have a debit order on my account and expect MTN to debit if I owe them anything and not lock my line. I have phoned MTN several times until I got tired of getting reference numbers and my problem not sorted. How *********** can a staff be on mishandling a client's account for invoice & statements? I never want to phone MTN call centre because the "service is horrible & staff lack knowledge except issuing REF Numbers. Herewith a list of REFS I got to peruse MTN: ***"

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Replies (1)
MTN South Africa
MTN South Africa's reply18 Dec 2015, 13:22
Official
Hello mazetma,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that the 300MB service has been removed and the account has been credit with R810.81 for the charges from April to October month.

Please be advised that no debit order has been requested for November month due to the credit of R393.20 reflecting on the account
The invoice for December has been allocated to the account and the credit for R393.20 has been used against the December invoice and the account balance is R24.39 for the difference. This amount will be debited on the 31-12-2015.

Kind Regards,

Alice van der Merwe

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