1 reviews | Active since Oct 2017
My account gets paid via DEBIT ORDER>> suspended my account?
Mtn takes my payment via Debit order. HOW CAN I THEN BE IN ARREARS? if I am - then it's NOT MY FAULT EITHER??? now they've suspended my account. :-( I made a payment this month of R518-50 (which i figured was more than usual already because I recently upgraded, but now they're demanding ANOTHER R371-69 and saying I'm behind)
Had the same number/account with them for 19 years already :-( very poor service
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We are glad to hear that you have been assisted by our social media team and your line have been reconnected.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We are glad to hear that you have been assisted by our social media team and your line have been reconnected.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team