KM
Khaya M
1 reviews | Active since Mar 2013
06 Jan 2016, 20:12
My 500MB data bundle was taken in 2 days
I loaded a 500MB data bundle on Monday 04 Jan 2015 at 4pm. I just received an SMS that it's depleted Wednesday 6pm, 48 hours later. I don't use that much data, 500MB normally lasts me a month. It's not the 1st time this has happened and I want my data back.
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Replies (1)
MTN South Africa's replyOfficial
09 Jan 2016, 15:14Hello kibobo,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the 500MB bundle that you loaded on the 4th of January, was depleted due to charges generated from running internet applications on your mobile phone.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the 500MB bundle that you loaded on the 4th of January, was depleted due to charges generated from running internet applications on your mobile phone.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Zukiswa
REQ:***
MTN South Africa's reply09 Jan 2016, 15:14
Official
Hello kibobo,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the 500MB bundle that you loaded on the 4th of January, was depleted due to charges generated from running internet applications on your mobile phone.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the 500MB bundle that you loaded on the 4th of January, was depleted due to charges generated from running internet applications on your mobile phone.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Zukiswa
REQ:***