AE
Annette E

1 reviews | Active since Apr 2013

28 Jul 2015, 11:01

My 24 month contract was increased after 12 months

I first queried, Ref [#***4] then complained, a month ago, about the issue of my 24 month contract being increased from R79 pm to R84 pm, without notification after only 12 months, but have not had the courtesy of a response to either. <br> I tried calling the 808 number - no luck. I am aware of the industrial action which MTN apologise for but they still seem to be able to send all the sms's with special offers telling me I could win R5000 or even a house worth R2mil. If they afford to give away all this money and houses why has my contract increased? Furthermore the July 2015 issue of Y'ello deals offers my phone ,Nokia Asha 503 at only R69 pm, so how is it justified that my deal has increased. Am I, the current Valued customer, sponsoring the potential new customers and the houses being offered as prizes?<br> I am a pensioner and went for the most cost effective deal at the time, I don't need an increase in call value, I was quite happy with my R79 deal. If I had been advised of this increase I would have queried it at the time. I fail to understand how a signed contract for R79 for 24 months can just be summarily increased without notification after only 12 months.<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Aug 2015, 11:09
Official
Hello aelliott@,

We are truly sorry for any inconvenience caused and for the delayed response to your post.

Kindly note that our rates have changed since the 1st of April 2015. This was a decision that also included other network providers.

We notified our customer base with a general SMS as well as advertised the change on our blog and website. Please use the links below for more information about our rate changes:

http://www.mtnblog.co.za/2015-rate-changes/

https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=anyTimeTopUp&siteInformation=AnyTimeTopUp

Please also refer to your subscriber agreement form and locate clause 4 (Charges):

4.2. MTN SP may change any Charges, which changes will be effective from the date stated in a written notice to you.

Regards
Tim
MTN Complaints Management Team: REQ:***