Mute Service

MTN has destroyed my loyalty to the network, What kind of service are they running I sent an Insurance claim last week Saturday 13 June 2015, received no confirmation on the 17 June resent the same claim again, I called the insurance line all I got from the agent is \I don't have access to MTNs system I cant tell you if your claim has been received' I asked so what must I do with that response she told me that she will send a request to the head office and shes not sure if my claim will be attended to... I asked why my call was put through to her if she doesn't have access to the system she said "We just helping MTN out we don't have their system\"" <br> <br> what kind of service provider is this? that just abandons its customers. MTN please I never skip payments so why am I let down. claim reference number is ***5"""