1 reviews | Active since Jul 2016
Must read please!!!!!!! don't get ****med like me (acc A***)
<p>Please guys just be careful with Mtn insurance, i have been paying insurance on my Iphone 6s every month and on my invoice it states in big bold letter "INSURANCE 15000 - R 15000.00". My Iphone was sent in for a screen repair, the consultant asked me to please turn off my "find my Iphone" and 2 weeks later i was contacted by Mtn and told my Iphone was beyond repair and that the insurance would pay out, i was then later contacted by Mtn insurance and told that they would only be able to pay out R10 000.00 for a new phone. So in other words, the insurance that i have been paying every month that is worth R15000.00 is infact a **** and if i choose a phone worth R10 000.00 i will still have to pay the same amount i have been paying for an Iphone which i wont have plus Mtn insurance ****. </p> <p> </p> <p>when i tried to quirey this with the Mtn insurance department( ********** ) the automated switchboard ask's you to dial 0 to speak to a consultant and when you press 0 on your phone, it says that the number you have dialed does not corrispond with the opions stated, which mean you will never ever speak to an internal consultant to resolve this issue.</p> <p> </p> <p>please guys just get this out there its **************** and i dont want anyone to fall into the same trap, there are other service providers out thier, untill Mtn sorts this issue out, i would suggest using a more reliable provider.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
