Must pay excess for something I did not break

<p>E-mail from Smart Phone Plus:</p> <p>Dear Adam Barnard,<br /> </p> <p>Your repair initiated through Smartphone Plus has been returned repaired/exchanged.</p> <p>Please contact MTN Insurance on ********** to confirm and pay your excess. Kindly email confirmation of excess payment ********** so we can arrange the delivery of your repaired/exchanged device and collect our loan device.</p> <p>Kind regards,</p> <p>Cherylize Francis,</p> <p>Please do not reply to this email as it is automatically generated</p> <p> </p> <p> </p> <p>I will not pay for this as it was not my fault that it broke.<br />It was bad workmanship from the repair company!!!<br /><br />I want my phone back ASAP! repaired and I WILL NOT Pay for anything!</p>