HS
Hentie S
1 reviews | Active since Aug 2009
03 Feb 2015, 11:06
Must I leave MTN after 19 years?
MTN, give me a compelling reason why I should not leave you after being your customer for 19 years.<br> <br> I have just spent an hour at the mtn store, where they have been unable to book a phone out to me. Their system doesn't respond because of the slow network speed. Their cisco VOIP phones also isn't currently working either because of that.<br> <br> In the evenings, until around 10, the network is too slow to browse, or just go in internet banking - I have cancelled my afrihost data bundle because of that.<br>
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MTN South Africa's replyOfficial
13 Feb 2015, 12:26Hello lowracer,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Kindly furnish us with more information regarding the Network issues you are experiencing. In order for us to escalate this to our Coverage desk to investigate what the problem could be; alternatively you can also contact them on ***.
Rest assured it is not our intention to dissatisfy our customers.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Kindly furnish us with more information regarding the Network issues you are experiencing. In order for us to escalate this to our Coverage desk to investigate what the problem could be; alternatively you can also contact them on ***.
Rest assured it is not our intention to dissatisfy our customers.
Regards,
Ebbedene
REQ:***
MTN South Africa's reply13 Feb 2015, 12:26
Official
Hello lowracer,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Kindly furnish us with more information regarding the Network issues you are experiencing. In order for us to escalate this to our Coverage desk to investigate what the problem could be; alternatively you can also contact them on ***.
Rest assured it is not our intention to dissatisfy our customers.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Kindly furnish us with more information regarding the Network issues you are experiencing. In order for us to escalate this to our Coverage desk to investigate what the problem could be; alternatively you can also contact them on ***.
Rest assured it is not our intention to dissatisfy our customers.
Regards,
Ebbedene
REQ:***