Munya Zhawu - CFE

I have had a contral with MTN SA for more than 10 years. The MTN services has been fairly satisfactory. I could accept a few challenges hear and there.

In November 2023, MTN consultant called me with an irrestible Black Friday promo. The promotion was an upgrade of my 40GB data which comprised of 20GB day and 20GB night to 60GB divided into 30GB day and 30GB night.

Without hestitation, I signed in telephonically. In December 2023, I happily received a message confirming that 60GB was credited to my account. I never bothered to check as I was traveling outside MTN network. I january I receive an email advising me that prices will be reviewed upwards effective February 2024. Well, I bought it that that because the cost of doing business in RSA in on an upward spiral, thanks to loadshedding and and other micro and macro-economic issues.

Come 17 January 2024, I received an SMS message that MTN had again credited my monthly 60GB. When I checked the actual balance I saw 20GB. I reached out the MTN call center, unfortunately the robots are not helpful.

When I send an email, the response I hear is we apologise for the inconvenience, you are on 20GB promotion. I find it very unease and and ********* when companies gave promises to client which they cannot fulfil. I asked if there is anywhere or anyone who can help me resolve the matter but it appears the consultant did not want to give me direction.

Thank you @HelloPetter, I want to understand if there are some people out there who are affected by this marketing ****? I call upon MTN to address this matter with a straight face.