LF
Leon F
1 reviews | Active since May 2016
29 May 2016, 15:45
Multiple repairs
<p>How many time can MTN try to repair my Galaxy Tab 3 while under guarantee? Since January 2016 it has been in for repairs three times for the USB connector that does not connect. (And once because they put it together jamming the power button!) Got i back yesterday - and today it is again not working. Is MTN unable to fix it or are they lying to me and not doing anything but cleaning the contacts? When can I demand a replacement? What do I do next?</p>
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MTN South Africa's replyOfficial
30 May 2016, 16:21Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
Kindly take the handset to your nearest MTN store for it to be booked in for an assessment.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply30 May 2016, 16:21
Official
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
Kindly take the handset to your nearest MTN store for it to be booked in for an assessment.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,