RS
Rudolf S
1 reviews | Active since Jul 2009
20 Jan 2017, 15:47
Multiple e-mails / complaints - NO RESPONSE
<p>Good Day,</p> <p> </p> <p>We have logged multiple complaints / e-amils with absolutely no response. This insurance claim has been going on since Oct 2016 with MTN giving the absolute worst customer service I have ever experienced.</p> <p> </p> <p>Erika</p>
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Replies (1)
MTN South Africa's replyOfficial
31 Jan 2017, 16:00Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
We have resent the complaint to the Pinnacle insurance service provider to contact and assist you urgent with feedback.
Kindly be advised that from our side we cannot assist with the resolution for the complaint due to we have no access to the insurance systems.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply31 Jan 2017, 16:00
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
We have resent the complaint to the Pinnacle insurance service provider to contact and assist you urgent with feedback.
Kindly be advised that from our side we cannot assist with the resolution for the complaint due to we have no access to the insurance systems.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,