1 reviews | Active since May 2016

14 Sept 2016, 14:16

MTYN complaint

<p>I have always had voicemail and somehow without requesting VM lite has activated itself on my phone. I have phoned the MTYN call centre and they gave me some numbers to punch in- with no luck</p> <p> </p> <p>Please can you help- as VMlite is most frustrating- and it is a request with I didn’t not ask for on my cell number</p> <p> ********** 285</p> <p> </p> <p> </p>

0
Replies (3)
MTN South Africa
MTN South Africa's reply16 Sept 2016, 10:16
Official

Good day Nicola Jayne Lawton,

Thank you for your post.

Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.

Kindly be advised that the voicemail box has been loaded on your number.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,
Ayanda

REQ:***

Best regards,

's update21 Sept 2016, 11:47
Reviewer Update

Hi Ayanda

thank ou for your response..... this worked, for one day and is now back on VMlite.

please assist urgently as it is highly frustrating.

thank you

's update04 Oct 2016, 10:59
Reviewer Update

And still to date this hasnt been sorted and every single time i load air time is converts it to data.... and says reserved for data and doesnt let me call.

please can someone assist me urgently