MtTN BAD CUSTOMER SERVICE and signal
<p>I moved to a farm house and didnt have any signal on 3 of my mtn contract phone but on my work phone from vodacom i have 3 g signal. Iphoned mtn signal Outage and they confirmed that there was bad signal in that area and that they will look into it and phone me back after a months nobody came back to me and i phone again then i was told i will receive a mtn signal booster as soon as the stock come in they will let me know. i waited a month again and nobody phoned me i phoned again this time Rubben spoke to me and told me im not getting a signal booster they are going to fix the problem but somone will phone me the next day and tel me what is happening. one again nobody phoned i phoned again and this time i was told they cant do anything i must wait for them to ugrade there towers and they cant tell me when this is going to happen. I dont know what happend to MTN but there customer service is the worst and there signal is getting worse everyday no wonder they are loosing customers to vodacom and cell c.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***