DP
Deon P
1 reviews | Active since Oct 2009
06 Jan 2017, 13:05
MTNYello
<p>I am now fed-up with the MTNYello messages I am getting on my cell phone.I did not subscibe to this. There is a option to OptOut by sending STOP to 30246, but it does not work. Seems that this is a big **** from MTN to make money from people sending the STOP. My contract expires soon and I will not renew with MTN again because of this unwanted messages I keep on getting. It is no use to phone them because you just get put on hold and eventually the line goes dead.</p>
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MTN South Africa's replyOfficial
06 Jan 2017, 14:29Good day Deon
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that we have escalated the matter to our Marketing department for them to look further into the matter.
Kindly accept our sincere apologies for any inconvenience caused. We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards
Angela
REQ:***
Best regards,
MTN South Africa's reply06 Jan 2017, 14:29
Official
Good day Deon
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that we have escalated the matter to our Marketing department for them to look further into the matter.
Kindly accept our sincere apologies for any inconvenience caused. We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards
Angela
REQ:***
Best regards,