CM
Clyde M
1 reviews | Active since Jul 2012
25 Oct 2018, 07:08
#MTNuserCashHEIST
I bought a 7 day 2.5 GB data bundle @20:45 24/10/2018. I only used Facebook, no videos. I only checked my whatsapp messages, no videos. I woke up in the morning and my data and R35 airtime is gone.
Apearently it was used up midnight.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
25 Oct 2018, 14:37Good day Clyde
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you.
Kind regards,
Dinesh Kowlasar
Complaints Management Team.
Best regards,
MTN South Africa's reply25 Oct 2018, 14:37
Official
Good day Clyde
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you.
Kind regards,
Dinesh Kowlasar
Complaints Management Team.
Best regards,
CM
Clyde M's updateReviewer Update
25 Oct 2018, 22:40Hi Dinesh, the error was on my side. Udemy downloaded lectures by mistake. My sincere apologies for the complaint. It was only supposed to download over wifi.
CM
Clyde M's update25 Oct 2018, 22:40
Reviewer Update
Hi Dinesh, the error was on my side. Udemy downloaded lectures by mistake. My sincere apologies for the complaint. It was only supposed to download over wifi.
MTN South Africa's replyOfficial
26 Oct 2018, 12:16Good day Clyde
Thank you , noted
Kind regards,
Dinesh Kowlasar
Complaints Management Team
Best regards,
MTN South Africa's reply26 Oct 2018, 12:16
Official
Good day Clyde
Thank you , noted
Kind regards,
Dinesh Kowlasar
Complaints Management Team
Best regards,