1 reviews | Active since May 2015
MTN/SUPERSONIC *******
I received my home router on Friday afternoon from Supersonic and as it this moment my router hasn't been activated. I started calling the call centre on Saturday but I have been dealing with a bunch of idiots to the extent that yesterday some agent asked if the router is plugged in and later dropped my call after 17mins and didn't bother ro call back. On Saturday I was told my sim can't be activated, Rica, because I have reached my limit of 10 sims, I requested for all the numbers on my ID and never got it! Another agent told me I am owing money and if I pay half then they will activate it! As I stated I am dealing with a bunch of idiots! How do I owe money on a new account with a router received the previous day??? I have asked these clowns to come collect their router and as at yesterday I had requested to have a customer service supervisor call me but nothing happened. Router isn't activated till now. Why do you sell a product that you don't know how to activate????
Escalating the matter to Supersonic is equally bad service as they have escalated it to God knows where maybe to Heaven or Hell. You are escalating the matter to the very same people I am complaining about???
Who have you escalated the matter to and what's the reference number that's been created? How was the matter referred, is there an email?
Your response shows little effort in resolving this matter and frankly speaking this company is doing MTN great disservice from the reviews I am seeing here.
I have since requested the collection of this router as the list if Rica-ed numbers hasn't been provided along with the other clown responses given to me for none activation of the router.
My ref is VAS 120621 L4Q5Y4
Yesterday I was requested for a copy of my ID and proof of residence which I have provided today.
Escalating the matter to Supersonic is equally bad service as they have escalated it to God knows where maybe to Heaven or Hell. You are escalating the matter to the very same people I am complaining about???
Who have you escalated the matter to and what's the reference number that's been created? How was the matter referred, is there an email?
Your response shows little effort in resolving this matter and frankly speaking this company is doing MTN great disservice from the reviews I am seeing here.
I have since requested the collection of this router as the list if Rica-ed numbers hasn't been provided along with the other clown responses given to me for none activation of the router.
My ref is VAS 120621 L4Q5Y4
Yesterday I was requested for a copy of my ID and proof of residence which I have provided today.