1 reviews | Active since Oct 2016
MTNSP ripping me off & not reconnecting my services
<p>On the 13th of October I paid R3372 to MTN so that they can reconnect my services (A ********** ). When I phoned their call centre for reconnection they referred me to their legal department and said my account had been handed over. Their legal department send me back to them saying they couldn't reconnect my account as I had deposited the payment directly into MTN's account.</p> <p> </p> <p>MTN should either reconnect my services or cancel the contract as it is expiring in November anyway.</p>
Good afternoon Tshepo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our records show that the account is up to date and the payment of R3372.00 is reflecting.
The matter has been escalated to the legal department for urgent attention and to contact you directly with feedback and a way forward. They will update the status of the account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Good afternoon Tshepo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that our records show that the account is up to date and the payment of R3372.00 is reflecting.
The matter has been escalated to the legal department for urgent attention and to contact you directly with feedback and a way forward. They will update the status of the account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***