CK
Catharina K
1 reviews | Active since Oct 2013
20 Aug 2019, 12:03
MTNSP really bad service
Good day, I don't even want to give mtn one star. One of my contracts expired and I have asked them specifically via email not to take the number from the mtn network but transfer it to "pay as you go" Now they have completely disconnected the phone from the network and the sim card is with my nephew, he is on standby at the mine and that is the only number they know. How in the name of the good Lord can they do that, they cannot put the number on the mtn network again.
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
22 Aug 2019, 09:46Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We tried calling you but there was no answer. Could you kindly assist in providing the affected cell phone number in order for us to investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman
Sizwe Schoeman
Complaints Management team
MTN South Africa's reply22 Aug 2019, 09:46
Official
Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We tried calling you but there was no answer. Could you kindly assist in providing the affected cell phone number in order for us to investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman
Sizwe Schoeman
Complaints Management team
CK
Catharina K's updateReviewer Update
22 Aug 2019, 09:50Good day
The number in question is *** which is with my nephew.
Regards
Cathy
The number in question is *** which is with my nephew.
Regards
Cathy
CK
Catharina K's update22 Aug 2019, 09:50
Reviewer Update
Good day
The number in question is *** which is with my nephew.
Regards
Cathy
The number in question is *** which is with my nephew.
Regards
Cathy
CK
Catharina K's updateReviewer Update
22 Aug 2019, 10:10Thank you so much for calling me back and the friendly service and correct information supplied.
I really appreciate it.
I really appreciate it.
CK
Catharina K's update22 Aug 2019, 10:10
Reviewer Update
Thank you so much for calling me back and the friendly service and correct information supplied.
I really appreciate it.
I really appreciate it.
MTN South Africa's replyOfficial
22 Aug 2019, 10:16 Good day
Thank you for your post.
As per our telephonic conversation, your contract termination date will be on the 14th of September 2019 ( 2019-09-14 ) of which you may contact us to migrate your call phone number to prepaid.
Please do not hesitate to contact us should you require further assistance.
As per our telephonic conversation, your contract termination date will be on the 14th of September 2019 ( 2019-09-14 ) of which you may contact us to migrate your call phone number to prepaid.
Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman
Sizwe Schoeman
Complaints Management team
MTN South Africa's reply22 Aug 2019, 10:16
Official
Good day
Thank you for your post.
As per our telephonic conversation, your contract termination date will be on the 14th of September 2019 ( 2019-09-14 ) of which you may contact us to migrate your call phone number to prepaid.
Please do not hesitate to contact us should you require further assistance.
As per our telephonic conversation, your contract termination date will be on the 14th of September 2019 ( 2019-09-14 ) of which you may contact us to migrate your call phone number to prepaid.
Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman
Sizwe Schoeman
Complaints Management team