SS
Sithembile S
1 reviews | Active since Jan 2014
16 Mar 2016, 16:17
mtnsp insurance
I lost my phone a month ago, I've been really struggling because I was told to fax the claim forms, I have lost count on how many times I have faxed my documents. When I call they say they have not received any documents. Please assist.
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MTN South Africa's replyOfficial
17 Mar 2016, 06:58Hello ibnoko,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance division for urgent feedback on the claim forms submitted. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance division for urgent feedback on the claim forms submitted. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply17 Mar 2016, 06:58
Official
Hello ibnoko,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance division for urgent feedback on the claim forms submitted. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance division for urgent feedback on the claim forms submitted. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,