AS
Alta S
1 reviews | Active since Sept 2015
07 Sept 2015, 21:26
MTNSP consumer billing
On the 12th of June 2015 I logged my query of being overcharged by R1,678.91 on PSD, REQ *** at your MTN store in President Hyper, Krugersdorp. Since then I spoke to a few of your customer care agents and finally end up with a lady, Mushfikah Batchelor who really went the extra mile to help me with my query, USD request ref ***, but today 7 September 2015, almost 3 months later, I'm still waiting for my query to be resolved and the money to be paid back to me. I don't know what else to do other than to logged my complain on Hello Peter. Can somebody PLEASE get back to me.
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MTN South Africa's replyOfficial
08 Sept 2015, 21:22Hello MJA5561,
Thank you for your comments and please accept my apologies for the delay in reverting to you with a response and for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the invoice for the 07-06-2015 the total usage was 5 GB subtract 300 MB and multiply the remaining usage with the out of bundle rate, the charges were validated and are correct.
Best regards
Mantoa
REQ:***
Thank you for your comments and please accept my apologies for the delay in reverting to you with a response and for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the invoice for the 07-06-2015 the total usage was 5 GB subtract 300 MB and multiply the remaining usage with the out of bundle rate, the charges were validated and are correct.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply08 Sept 2015, 21:22
Official
Hello MJA5561,
Thank you for your comments and please accept my apologies for the delay in reverting to you with a response and for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the invoice for the 07-06-2015 the total usage was 5 GB subtract 300 MB and multiply the remaining usage with the out of bundle rate, the charges were validated and are correct.
Best regards
Mantoa
REQ:***
Thank you for your comments and please accept my apologies for the delay in reverting to you with a response and for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that the invoice for the 07-06-2015 the total usage was 5 GB subtract 300 MB and multiply the remaining usage with the out of bundle rate, the charges were validated and are correct.
Best regards
Mantoa
REQ:***
Best regards,