1 reviews | Active since Sept 2015
MTNSky package is a load of *******
I have been with MTN since 2005 and have reffered several clients to them as I am over all very happy with their service. I have my contract through Autopage, who are shocking, but that's a totally different complaint. <br> I am a heavy data user and have opted for the Sky package as prior to that my calls and data reached over R3500 per month. Overall the package works for me. What doesn't work is the fact that my package is supposed to be uncapped, and even with taking the fair use policy into consideration, I get soft capped far too quickly in my eyes. Each time I call and try to find out what exactly is the cause of this, I get told its because I use my internet too much. In which case I ask you, WHY ON EARTH AM I PAYING R2700 A MONTH FOR THIS?! I am a streamer, not a downloader. If I downlod anything it is on the very odd occasion since AppleMusic was launched.<br> I find it incredibly frustrating that I get so heavliy throttled but the 9th day of the contract cycle and it remains throttled for the remainder of the month!<br> <br> I beg of you to please figure out or at least justify this MTN<br> <br>
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the cell number provided belongs to Auto page, and we cannot assist on our side please contact Auto page on *** which will be chargeable on any phone.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the cell number provided belongs to Auto page, and we cannot assist on our side please contact Auto page on *** which will be chargeable on any phone.
Warm Regards
Nompumelelo
REQ:***
