MTN...shocking service. 3 weeks to upgrade phone and still waiting!

I have been trying to upgrade my phone since the 17th of September. I still have not received my phone and watch...after about 10 attempts!!! No stock in stores, head office staff not interested and cannot help,clearly Ill trained call centre. Management not interested. After 25 years with MTN, I will be taking both of my contracts to another service provider. MTN...you should be ashamed of your disgusting lack of customer service. WHY DO YOU NOT HAVE STOCK OF THE GALAXY eSIM watches in stores??? Samsung should seriously consider only using service providers than can deliver on their products...MTN IS NOT ONE OF THEM! USELESS....