MTN's Wireless router is a *******.

It is now 4 weeks I had taken delivery of a Wireless Router from MTN. It had never worked. I have been calling the Customer care line for so long, each time I am told the router would be activated in 72 hours, then once I call again, they say the issue has has been escalated and I must wait another 72 hours. It us now 4 weeks of the same story and the Router still not working. I have received a bill to say I'm owing 2 months, the accounts department is very quick to collect but the customer care department is super useless. So I have cancelled everything and demanded my money back. I am sharing my story to help people not to waste their time on this as this is a norm at MTN, once you have paid you are no longer a priority, they strictly focus on new business, once you are in , you are nothing, zero Customer care.