1 reviews | Active since Oct 2018
MTN’s vanishing tricks
I have been a loyal MTN client for 24 years, and resisted many offers to switch to the competitors, but the addition of a wireless router for home use last year has been an unmitigated disaster. Most months our data lasts for the calendar month (there are only 2 of us at home and we don’t engage in any of the activities that eat data), but there are certain months when our data literally vanishes. This month we received a message that our data was exhausted on Friday the 8th, much against my better judgement I bought another 6GB (which is what we normally use in 2-3 months), and 2 days later that is also exhausted! ****************.... So I am afraid that I will be switching suppliers at the end of the contract.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,