SM
Sifiso M
1 reviews | Active since Nov 2018
14 Jan 2019, 20:26
MTN's unfair charges!
I am very frustrated by the service of MTN. I don't understand why the App they have from which we buy data has to cost us money. Why do I get charged out of bundle rates when I open the MTN App in order to buy data from MTN? This is happening now for the second time. I just feel that this is unfair on us as consumers and it is in fact inconsiderate and takes advantage of us. I need this to be rectified and my airtime reimbursed ASAP!
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MTN South Africa's replyOfficial
15 Jan 2019, 09:49Good day Sifiso
Thank you for your post.
Please note I tried to call you but there was no answer.
Kindly note the MyMTN app is zero rated, therefore you would not have been charged for using it. Please check your other apps on the said day for usage as the usage may have been from there.
Warm regards,
Mazwi Zuma
Complaints Analyst
Thank you for your post.
Please note I tried to call you but there was no answer.
Kindly note the MyMTN app is zero rated, therefore you would not have been charged for using it. Please check your other apps on the said day for usage as the usage may have been from there.
Warm regards,
Mazwi Zuma
Complaints Analyst
Best regards,
MTN South Africa's reply15 Jan 2019, 09:49
Official
Good day Sifiso
Thank you for your post.
Please note I tried to call you but there was no answer.
Kindly note the MyMTN app is zero rated, therefore you would not have been charged for using it. Please check your other apps on the said day for usage as the usage may have been from there.
Warm regards,
Mazwi Zuma
Complaints Analyst
Thank you for your post.
Please note I tried to call you but there was no answer.
Kindly note the MyMTN app is zero rated, therefore you would not have been charged for using it. Please check your other apps on the said day for usage as the usage may have been from there.
Warm regards,
Mazwi Zuma
Complaints Analyst
Best regards,