MTN’s Uneducated Staff - Customer Support

This morning, I called MTN to confirm if I could share the 100GB of data between my MTN modem and my other MTN number. They assuring me it was possible and that i can do that. So, I loaded the data—only to find out: IT CAN’T BE SHARED!

I spent the entire day calling them (13 TIMES) for help. One agent claimed she needed to email her supervisor to ask permission to let me speak to them, right after she said she just spoke to her supervisor —suddenly, the supervisor wasn’t around!

Each agent tried a different option, refreshed my SIM, changed limits, then finally dropped the bombshell! "All three of your SIMs are 'givers,' so sharing is impossible." Why wasn’t I told this BEFORE I spent my money?! Who must know you get a giver sim card!

I’m on a deadline, out of cash for more data, and when I finally demanded a supervisor, they transferred me, only for his phone to be OFF!

MTN, you fooled me, wasted my time, and your customer service is a disgrace. I'm still waiting for that supervisor to call me back!!