1 reviews | Active since Apr 2018
MTN's treatment of new customers shock to the core
I have been bitterly disappointed by the poor service I have received as a new customer at MTN too.
The delivery of the SIM card was delayed by MTN's chosen courier for more than a week. Phoning to arrange delivery time and dropping the call as soon as we answered. Pretending that they weren't able to reach us.
Upon receiving of the SIM card after a long wait and a lot of trouble getting the courier's to do their job I phone the number to activate it and hear that they are unable to do so over weekends. (Which sounds like business hours in a Karoo town not a global company)
Upon phoning the allocated call centre for activations this morning, I hold on from 8am to 10 am. No answer.
When exactly would MTN like to start doing business?
This can never be the network awarded 'best network 2018?!' If it is, South Africa is in big trouble!
When I tried to phone the 083135 call centre number(3 times this morning, reaching 3 different attendants) the message conveyed was that there was nothing that they could do to help. I should phone the ********** 622 number for activations and wait it out... It did not seem odd to any of them that a customer should hold for 2hours to activate a new contract.
Is this common practice at MTN? Making new customers hold on forever, having call centre attendants that ramble the same dreary message over and over like robots without even trying to sound like they are acting in your best interests.
MTN's call centre attendants sound despondent and hopeless. Not like helpers that can resolve issues, movers and shakers that can make a difference...
I see a bad moon rising for my dealings with MTN.
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Please note that when checked under the account and tested new data line on the back end. Services are active and the data allocation already reflects on the balances. Kindly reply to the below mail address for any other request or assistance.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Please note that when checked under the account and tested new data line on the back end. Services are active and the data allocation already reflects on the balances. Kindly reply to the below mail address for any other request or assistance.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team