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Teri L

1 reviews | Active since Dec 2018

15 Dec 2018, 10:13

MTNs terrible service

MTN has the worst service ever! I upgraded to a contract where I am supposed to pay R999 a month and receive 20 gigs of data

The end of last month I had to pay R1200 and when ever I query it with the call centre no one is interested to help me, all they keep saying is I'm paying R500 for the device and R500 for the contract

SECONDLY this month I only received 5 gigs of data instead of 20. We logged a query and they just sent me an sms saying it's been resolved and no body tells me how! This morning I called 135 and all the call centre agent keeps telling me I did receive the 20 gigs

He decided to log a query that will take 7 days.... why should I have to pay for more data and spend more money while mtn cant sort out their issues

Ontop of all that when I got frustrated that I have to wait 7 days, no one wants to sort out my billing and the fact that I dont have my data he hung up on me!

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Replies (3)
MTN South Africa
MTN South Africa's reply18 Dec 2018, 08:15
Official
  Good day   Teri 
 
 Thank you for taking the time to raise your concerns with MTN. 

 I will be investigating this for you.
 
 I will keep you updated.
 
 Warm Regards 
 Renall Chetty
 Complaints Management Team 

Best regards,

TL
Teri L's update18 Dec 2018, 08:26
Reviewer Update
Good day Renall, Thank you for your prompt response, I signed this contract in September when you guys were pushing the Note 9, I'm not sure if I somehow got loaded onto the wrong package? Both times this query was escalated I just get a message to say it has been resolved without anyone bothering to let me know what's going on I went to the MTN store yesterday and apparently the call I made to 135 that query was not even escalated because she couldn't find it on the system I hope it can be sorted soon, in the mean time I have to buy data to continue using my phone According to MTN I did receive my 20gigs this month, but I never received my top up message like I usually do every month, also if you have a look at my usage from the 12th until today against the data that I have now, you can clearly see I didn't receive it
TL
Teri L's update22 Dec 2018, 12:05
Reviewer Update
Good day, it's been a week since my complaint and I still have no solution to this problem I have spent and additional R260 on data because I still haven't received mine I just keep receiving messages from MTN saying my query has been resolved without anyone bothering to actually find out what the problem is Someone from MTN said she will be in contact regarding this situation and I havent heard from her since I am getting more and more annoyed by the day