MTN's systemic ineptitude

I took a 5G contract with MTN in December and ever since then I've truly experienced the worst service and customer support experience. From the beginning the data was not loaded, they did not activate the 5G and for 2 months I paid for a service I barely had access to. Getting in touch with anyone at MTN is one of the craziest experiences I've had to endure. The automated system crashes so often it's ridiculous, it's a maize of options just to speak to a human, and even then the advisors can never sort out any problems.

I tried to simply update my debit order details only to find the incompetence of MTN rearing it's ugly head again. Such a simple request requires me to get in my car and drive to Sandton to authorize a mandate, WHAT A JOKE!!!

Finally I gave up and I've decided I'll take the loss so long as this headache ends, after 30 minutes of holding and navigating the world's most hostile system, I get through to what is possibly the rudest retentions advisor, and the result of all my efforts is once again, get in my car and drive to an MTN store to cancel.

As the second largest cellular company the uselessness is truly astounding, never before have I dealt with such systemic ineptitude and contempt for a client.

I would strongly advise anyone looking to switch to MTN to truly reconsider, and fathom how much mental fortitude they have to deal with such an obviously terrible service provider.