1 reviews | Active since Aug 2011
MTNs so called response
I logged a review on here on 21 June and got a response from MTN on 22 June. Very impressive response time except thats all it is no action! Only part of the query was responded to and I did not get a response to a reply posted on that same day. Here is their reply and needless to say I have still not been contacted by anyone from MTN to date 26 Jun
Official private business reply Thank you for your post. We sincere apologized for any inconvenience incurred. No credit has been passed against the account as yet. We have sent the complaint regarding the credit due to the Retentions department for assistance and feedback. We will give you the outcome tomorrow. Kind Regards, Alice van der Merwe Complaints Analyst
Thank you for your post.
We sincere apologized for any inconvenience incurred for not as yet received feedback regarding the complaint.
We are waiting on the outcome of the credit, feedback latest by tomorrow.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred for not as yet received feedback regarding the complaint.
We are waiting on the outcome of the credit, feedback latest by tomorrow.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your patience for the complaint to be resolved.
We have received feedback MTN Direct has approved the credit and awaiting to be processed by our banking department. We will give you feedback once the credit reflect.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your patience for the complaint to be resolved.
We have received feedback MTN Direct has approved the credit and awaiting to be processed by our banking department. We will give you feedback once the credit reflect.
Kind Regards,
Alice van der Merwe
Best regards,