MTN's shocking service

Ive signed up with MTN for a contract on Black Friday 2023 with a Samsung A24 Silver Internet Plan 6G for 24month for R199.00 and to this day they never corrected it as the guy captured the wrong package i did call multiple times and went through the Voice recordings and it came back in my favour that they will sort out my problem and until this day its never been sorted out the lady told me this is South Africa by the time ive payed my account in full it will only be resolved that time ive never had such shocking service ever i called multiple times they kept sending me to different departments and telling me how they'll fix the mistake they've made and its 09.04.2025 and nothing has been done im truly irritated that i took a service out with them to receive such horrible customer service. Ontop of it im paying for something that i never wanted as they made the mistake thats ***** and daylight *******