MTN's Shocking Overcharge and Disrespect for Longstanding Customers

I am beyond frustrated with MTN’s handling of my account. After being migrated to a new billing system, my usual contract discounts for July were completely ignored, resulting in an outrageous overcharge of around R650. Despite countless attempts to resolve this—including logging yet another ticket today—I’ve been met with nothing but incompetence and delay.

To make matters worse, I received an SMS stating that I agreed to pay R890 over the next two months. Let me be clear: I never agreed to this. This is nothing short of an attempt to brush the problem under the carpet while forcing me to pay for MTN’s own system errors.

As a loyal customer who has been with MTN for years, I feel utterly betrayed. My trust in your service has been shattered. If this issue isn’t resolved immediately, not only will I be unfairly paying for your mistake, but I will also be moving my number to Vodacom—a provider that I can only hope values its customers more.

This is not just about me anymore. I will be sharing this experience with my friends, family, and on social media, advising them to avoid MTN at all costs if this is how you treat your long-term customers. I expected better, but it seems MTN no longer cares about customer loyalty.