MTN's ****ty attitude

I took out a contract at MTN East rand mall 29th of October 2019. The 2nd of Nov i was given 20gbs. Everything was running smoothly up until now sunday the 18th. Sunday evening I could not use any apps which requires data, except whatsapp. For someone reason i though it was the network and left it, I called customer service Monday Monday the 20th and this lady toldme to download the MTN app that way ill be able to see if its an entertainment bundle or an internet bundle. Fine i did that and it was a internet bundle, still i wasn't able to access anything which requires data. I then called again and another lady told me she can see on the system i still have gigs left, so she'll reset the line and i should put my phone off and on after 5 minutes and it should be working, i did that and it was working. Yesterday around 17:00/17:30 i realized i was again not able to access anything, i left it because already i was not in the mood to dea with MTN. This morning it was still not working i left it because i don't really have time to be on a phone during the day. At 16:00 this afternoon i called again and they told me they would reset the line again same process, this time it didn't work. 18:00. I called again and i was transferred from consultant to consultant with no help what so ever. One lady says to me reason why none of my things are working is because its an entertainment bundle, now already none of this makes sense to me so i decide to go to the mtn store in east rand mall and theu checked on the system, while they're checking the system we have the MTM booklet in front of us too. So on the system it shows i was given 20gbs of summer promotional dataand 4 gigs of entertainment data. The booklet says 20gbs internet bundle + 14gbs entertainment which has a certain amount of data for each and every entertainment platform you use including whatsapp which only 1gb of that 14gnb is for whatsapp. So i think its kinda comman sense that the 1gb is finished. So as im in the mtn store i let the lady that works at mtn speak to the consultant over the phone, already the lady at mtn is also confused that this is happening, the consultant over the phone does not even know what is happening and is also of no help, on top of that, i signed for a capped contract of R299, why am i being charged a whole R37 extra and im not getting a answer as to why. So MTN please tell me where is my 14gbs of data that you're supposed to give me, that you're now taking the rest of my 20gbs and converting it to "entertainment bundle".. Oooh and why am i paying extra when i signed for a certain amount... Aseblief i await your response!!