MTN'S SHARP PRACTICE

Nearly 2 years ago an MTM 'sales agent' contacted me to offer what sounded like a good upgrade offer based on my record as a long-serving and loyal customer, which I am after more than 30 years. I accepted. Only after the upgrade was delivered did I disover that this was a completely new contract, and a fairly expensive one at that.. These sales agents are only there to make money for themselves and for MTN, and honesty does not come with the package I did not need a second cell number then, nor do I need it now When I have argued, I have been told that the recording of the sales call proves that MTN is right. But, surprise surprise, I m not allowed to listen to the recording.. I guess I could get an order compelling them to provide it, but that will take time and money, which I don't have, and I'm sure they know this very well. The last straw was yesterday when I finally managed to get throught to a lady in the cancellations department. She informs me that I can only give notice of cancellation on 26 May - not a day earlier or later. From a legal point of view, that's nonsense, so I argued with her. Her response was very logical and constructive. She hung up!

So here I am - a victim of possible ***** and shockingly poor service, Well done MTN!!