MTN'S SERVICE SUCKS

Good day, my name is Gert Coetzee, I am so disappointed in MTN, in July when my contract was to be upgraded I was informed that due to our debt review the contract could not be upgraded. I then cancelled the contract, but instead on making both me and my wife's phones prepaid, MTN KEEP UPLOADING DATA AND NOW THEY WANT ME TO PAY OVER R500 ON THE ACCOUNT.

Emails has been sent over 20 times to and through but every time it is another consultant that asks the same information as I'd, email and which country. I mean come on just make the account 0 and make the phones prepaid as asked from the MTN consultant lady that sent the 1st email from Jakaranda MTN shop in 18th avenue, Pretoria through.

This is crazy they do not want to upgrade us because we are under debt revue but then they just keep uploading data as if the account is still active. I am a pensioner and cannot pay the upgraded amount in any case as there is no package that suit my financial predicament.

I WOULD LIKE TO KNOW HOW CAN MTN JUST KEEP ON PILING THE ACCOUNT WHEN IT WAS CANCELLED. THIS IS NOT ACCEPTABLE BUSINESS, AS MTN IS NOW THREATENING ME LAWYER FEES AS WELL. WHAT AM I TO DO

Thank you for your assistance.