Mtn's service is reali horrible

Lastweek i called Mtn to log a query about my data and they couldn't pick up my account. Was advised to call after 24hrs, called on Monday same story.

Called Tuesday was given a run around an spoke to over 20 agents either they provide u with an incorrect number or transfer u to incorrect departments or cant help.

Requested to speak to a manager apparently this manger is on lunch or tea an cannot take my call, managers name is Raheesa, was advised they will send an email to be called back. Still wait in fb for the call..... Wow this is jus the start.

Made calls again eventually spoke to a manager Dumiso Zikhalala, they cannot pick up my account and referred me to go to a Mtn store.

Another failure.

Called the store spoke to the person that assisted me with the contract initially an was advised he will log a call. Call was logged on Tuesday according to him an was given a turnaround time of 2-24hrs and guess what it's Thursday and still no feedback.

Called today got through to Wendy and she has no customer service skills at all!!! Speaks over a customer does not even listen to what a person has to say. Requested to speak to a manager and was advised i can't speak to the manager without doing a security check.... How does one do a security check if u cant find my account details? Eventually after some screaming i got to speak to Preston Webster the "manager" teamleader, was advised to send my contract an matter will be escalated. How do u escalate a matter but not help a customer? Just respond with the matter is escalated when i am looking for a resolution to the problem.

Mtn cancel this contract without anyfees associated so i can move on with my life. This service reali is poor and there is no customer service.