MTNS SA CONTRACTS-STAY VERY FAR AWAY FROM THEM

I paid up my account with Mtn on the 29/11/2019. Called in to Mtn from Mtn store at iLanga mall Nelspruit with the help of one of their male consultants for confirmation of payment & the cancellation of the account. The male consultant from their retentions department confirmed on the line that our account had been moved to prepaid as per request.

Today I am sitting with a huge frustration where this account is showing as active on my ITC preventing me from securing credit on an asset I want to purchase. I have been in contact with Mtn from Monday 02/03/20 trying to get a paid up letter from them. The first consultant I spoke to regarding this was a Sizakele Mchunu & I have since spoken to 6 other consultants with no joy. Emails have been sent to their legal department (***), I’ve received smses stating my query with my reference no. has been resolved & this is a blatant lie. Since receiving that text, I’ve called & texted with the last rude consultant named Londiwe hanging up on me.

I am so angry right now because I do not understand why I have to be sent from pillar to post for MTN’s incompetence in not updating accounts on ITC. Okay, the incompetence in giving me the paid up letter is even worse because they have now began arguing in-house about the department that needs to give that letter being Retentions-Cancellations or the Legal department. Now I’ve been subjected to that puppet show.

Please STAY VERY FAR AWAY from MTN contracts, it is a nightmare network who will treat you like **** when they get the chance.