MTNs ******* one day uncapped bundle
<p>Good day all</p> <p>Today I thought I'd do some Dowloads so I wanted to try MTNs one day uncapped bundle for 40 bucks and I've had the last straw,now I was fully aware that it has a fair usage policy of 150mb.Now here's the first problem they call it uncapped but 150mb FUP????? An uncapped ADSL line also has A FUP but that's usually 200gb(called a softcap)..I can use up 150mb by just watching two videos on YouTube.Secondly after the 150mb Fair usage they say in there terms and conditions u get throttled at 120kb/s which is an blatent lie, I was throttled to 15kb/s can't even load a webpage.They violate there own terms and conditions, this is an excuse of a company there network infrastructure is ********** and unstable(Latency is sky high).There customer support sucks! There repairs department suck ! And they fail to abide there own TnCs. Best telecomunications network I recommended is Telkom ,not only are they the cheapest but are the most stable and fastest around at this point in time.</p> <p>Just look at your rating on hellopeter how long do you think it will take until you realise something must be drastically done MTN?</p> <p> </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The fair use policy states that should the Customer exhaust the fair use value before the end of the Validity Period, the Customer’s data speeds will be reduced to 128kbps for the remainder of the Validity Period. If you have connection issues after the fair use policy has kicked in please contact our data help line on 173 for assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The fair use policy states that should the Customer exhaust the fair use value before the end of the Validity Period, the Customer’s data speeds will be reduced to 128kbps for the remainder of the Validity Period. If you have connection issues after the fair use policy has kicked in please contact our data help line on 173 for assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
