MTNs ridiculous call centre 135

I have been trying to get my PUK number for my mtn number ( ***) , i cannotr understand how mtn trains there their call center agents or if they actually do train them they cannot seem to understand the most simple points ontop of that you tell them that the tons of times u call and get transfered nobody answers but they still keep doing it with no follow up if the call was picked up , they give you a number to dial if nobody picks up but the number always does not exist, MTN you are getting beyond frustrating up to the point were i honestly feel like going the extra mile and getting everyone i know to switch networks. simple things cannot be sorted out but yet mtn is quick to take you money and data and stuff and not answer for it what on earth are we paying mtn for? besides my puk query i called in yesterday to query howcome my dtat went from over 3gigs to 500mbs in a day without me using it , the agent actually answered ''yes'' , ''whos speaking '' ''what do you want'' when i asked sorry who am i speaking to cause i honestly thought the call went to someone's private line she clicked her toungue and cut the call and i called back numerous times and my call was not picked up. i need my 2 queries resolves urgently i can be contacted on *** , if mtn does not feel they need to contact me let me know so i can move to vodacom and take my family and freinds along with me! cause i am left with no other option.