MTN’s repeated incompetence

I paid my balance before my debit order went off.

Called MTN because they decided to suspend my account due to no payment

Sent all the payment confirmation they’ve asked for on two separate occasions and nothing!

Just called them again and was given a different reference and it doesn’t look like anyone has been working on my account to get the matter resolved

The CSAs are highly unprofessional and working in the BPO industry I can say their service is putrid! No soft skills, long hold periods, unsatisfactory results after every call to them.

This is pathetic and I am fed up. Once the issue is resolved I’m cancelling everything!