MTN'S REFUSAL TO GIVE ME MY REFUND ON TIME

On the 2nd March 2023, I wrote a review regarding MTN's refusal to refund me after i made double payment to my account. So basically, I logged two more requests and still at the same point.

Below is the backgorund (my 2nd March Review) "I made double payment due to my mobile app not processing the payment. At first the amount reflected in my banking app (R2339) but the next day it was not and I had thought it would go off. Being a loyal customer, I consulted my nearest branch which was Wonderboom and they advised that I still owe, I therefore made a payment there and there (R2340). The next day both payments went off.

I have been calling MTN 135 since Monday and no self service is available nor can I talk to a consultant. When I consult the branch near me they refer me to 135.

I have been loyal to MTN for over 7 years and hurt that this is the service I am getting".

After today, I now realise that MTN does not take me serious and will be closing all my contracts soon as they expire or before time once i get additional funds, this is not worth it. Not having money for my kids sports activities because i paid MTN twice is an experience i will never forget.