RS
Ronel S

1 reviews | Active since Aug 2017

07 Dec 2017, 10:47

MTN'S PROMISES ON PROMISES

I can and WILL DO this all day. The fact that you have someone on your payroll deleting complaints and bad publicity as opposed to picking up the phone and resolving the issue with the client is just indicative of the "SERVICE" your offer. I can unequivocally assure you that I will not get exasperated and the next port of call is CARTE BLANCH, Since the 3rd of November 2017 I am still waiting for my refund from MTN. IT WAS APPROVED. We were since advised that the money will be in my banking account within twenty fours hours. At this point already waited 6 weeks for same. The amount of bureaucratic BULL*** I have to endure over the past 8 months is honestly beyond a joke. You cannot even complain about the service, because quite frankly THERE IS NONE TO SPEAK OF. WHAT AN ABSOLUTE FARCE AND NOTHING SHORT OF DIABOLICAL. JOKE IS ON YOU MTN!

0
Replies (2)
MTN South Africa
MTN South Africa's reply08 Dec 2017, 12:13
Official

Dear valued customer,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

Kindly be advised the matter is now sitting with our senior Management been re looked at and Willie will contact you before end of business tomorrow to provide feedback.

Regards

Mike Ramaboka

Complaints Management Team

RS
Ronel S's update08 Dec 2017, 14:16
Reviewer Update
Although you promised on numerous occasion that Willie would contact us, NO CALL HAS BEEN RECEIVED to resolve the issue. YOUR PROMISES ARE EMPTY.