Mtn's poor service

On November 26, 2021, my 2-year contract with Mtn expired, with which I was very satisfied. I went back to the same store in Menlyn Pretoria to hear if there was a similar package available as I am very happy with the current contract. I was immediately impressed with the new offering that Mtn offered me, I was particularly impressed because I got more out of the new contract at the same price, R499 per month 4500 min and 50 gb data any time. The salesman immediately informed me that with the contract in question I would get two extra sim cards, at no additional cost, 500 mb data on sim no 1 and R30 per month on sim no 2 to make international calls. The sim cards were activated immediately. About a week later I noticed the sim cards were not working, I immediately went back to Mtn Menlyn so the problem could be sorted out. I'm told the system did not accept the "RICA" for some reason and therefore needs to be "RICA" again. A week later the sim cards were still not active, I went back to find out what the problem was this time, however no one could give me a reason why the sim cards are not active. Several logs are recorded to address the issue, I get no feedback from Mtn. During December I was at the Mtn store 5 times to address the issue without success, each time it was the same, calls are logged and no feedback. During the same time a new problem arises with my account, I am charged more than I was supposed to pay. The salesman looked at the statements and made a recommendation that I pay a certain amount, on which I then made the payment. The end of the problem around my account was that Mtn switched my service off, I was forced to settle all outstanding fees, I immediately paid the outstanding fees to avoid further conflict. In January I was at Mtn every week to find out what is going on with the sim cards, still no one could tell me why the sim cards are not active. In February the same pattern repeated itself, no one, even after threats and the managers involvement, could tell me why the sim cards do not work, more calls are logged, no response from Mtn. At the beginning of March, I called Mtn myself to find out what the problem is, I am referred to various agents, no one could tell me why the sim cards are not active. Eventually one of Mtn's operators says that the sim cards I received were actually turned off by the store where I took out my contract. I'm also very clearly told that the sim cards are not actually part of my contract but that it's actually just a favour from Mtn to issue the sim cards, I'm not supposed to make such a fuss about it (go listen to your recordings Mtn) Again, I went back to the Mtn store to share the news with them, I am again told that the problem is somewhere in the system and Mtn will contact me, a SMS will be sent to me to activate the sim cards, how can you send a SMS to an inactive sim card!! Again no one knows why the sim cards are not effective. On the 15th of March I decide to go to the Mtn store again to hear what the problem is, after no contact for several weeks, I insist that the salesman contact Mtn while I am standing there, 3 hours later the following is shared to me: Mtn is going to call you today or at the latest tomorrow (16 March 2022) to deliver new sim cards to you. I was also told that my name is on a short list of customers who has the same issue, for 4 months...!! Today is the 22nd of March 2022, no one from Mtn made contact to sort out the issue. I asked the salesman several times to please email me my contract, I still have not received it 4 months later. I just want to bring the following to your attention Mtn, I have never harmed you, I have never done anything so that you have to beg me or ask me to faithfully fulfill my agreement with you. The mere fact that a company of your size does not even have on record what happens to 2 sim cards is worrying. The mere fact that I am just another one of your unhappy customers who is considered insignificant by a powerful company is proof of your arrogance towards your loyal supporters/customers. What's more worrying is the fact that for 4 months no one at Mtn is willing to help, you guys are quick to cut my service off if I do not fulfill my part of the agreement, which is a shame. It's a shame I have to go to such extremes to get a response from Mtn to resolve such a t***** issue. If you do not want me as a client, please end my contract with you so that I can go to another operator who is willing to help.