Mtn’s poor service

A month back I have been *****ed,someone took a contract on my name without my knowledge,and I discovered 900 hundred and some change debited on my statement.Called mtn,reported and asked for answers,and discovered it was someone I dont even know.Had to go to my branch to reverse the amount since its above 500(absa app doesnt allow) .Also asked the service champions I spoke to ,to block this person and number because its not me.Was then also told to email an affidavit and an id copy for mtn to investigate.Did so but they didnt get back to me regarding the investigation outcome until I called back last friday for a follow up.Even then, I had to call 5 times before I got assistance because my calls kept getting cut off or rather the line just went quiet during the conversation.Nonetheless,finally got assisted .Fast forward …was told to wait and eventually was emailed the letter (the following day)that clears me from this *****ster but my credit score was already impacted and also mtn blocked my device from making any calls or using internet because this person assumed to be me did not pay his/her contract for July.

Yesterday I called almost 3 times again and was never assisted because of their network again as they kept telling me each time I got cut off.My phone is blocked again because I (as they say) ‘I am owing them’ even after the investigation and the letter clearing me was emailed and signed by Wigdad Benjamin on 29th of August.But since Sundat the 31st,as Im typing this review my phone is still blocked.The mtn service champion advised me to open another case for this which I did.

Secondly I had an mtn data package contract of 28 gigs that I receive every 12th day of the month,which now works on a month to month basis since I neither cancelled nor renewed it.This I never finish no matter what I do on my device because its only for when Im at work since I have uncapped wi-fi at home.I discovered on the 27th that it has been depleted ,their breakdown of how it got used up is that its messenger calls🥶Meaning literally 27 gigs was used up within 15 days ,just on messenger.When I asked for the breakdown to be emailed to me,that never happened because again the call got cut because of their ******* network.I always forfeit this data,since its more than enough for what I do on my phoneThi is for the first time since the duration of my mtn contract.With this as well,no assistance or remorse to be atleast called back sine their calls are always recorded and they have all my details,clearly thats only for their benefit.Im super mad and frustrated🤞🏽🥶.Im so drained to even make another call today because I know its gonna be another hour or so repeating and waiting for a loooong time explaining one and the same thing from one operator to the next ,only to be cut off,because of their network and phone issues.Literally im a very fed up and unhappy customer right now!!!Mtn is doing me bad