CV
Colenso V
1 reviews | Active since May 2019
23 May 2019, 09:07
MTN's poor service
I'm very disgusted with MTN's poor service as I have bought a 1Gb of data on the mtn app payment was successful but no data I've logged a complaint with MTN's customer complaints as to where they told me the matter was escalated its been 2weeks still telling me the matter has been escalated and still the matter is not resolved
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MTN South Africa's replyOfficial
24 May 2019, 08:52Good day Colenso,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that as per our telephone conversation, 1GB has been loaded on your number.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that as per our telephone conversation, 1GB has been loaded on your number.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply24 May 2019, 08:52
Official
Good day Colenso,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that as per our telephone conversation, 1GB has been loaded on your number.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that as per our telephone conversation, 1GB has been loaded on your number.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,