JR
JUNAID R
1 reviews | Active since Apr 2016
18 Apr 2016, 12:57
MTNs POOR SERVICE
I AM TRYING TO GET A NEW CONTRACT WITH MTN,INITIALLY THEY SAID IT WAS BECAUSE OF SOME ***** ON MY NAME.AFTER MANY ATTEMPTS TO SORT OUT MATTER,THEY TOLD ME I TRIED TAKING CONTRACT A YEAR AGO AND ANSWERED SECURITY QUESTIONS INCORRECTLY.NOW THEY TELL ME I HAD A PREVIOUS ACCOUNT WITH MTN AND THAT ACCOUNT IS WITH LEGAL.LEGAL IS IMPOSSIBLE TO GET HOLD OF TO RESOLVE THE ISSUE.I THOUGHT MTN WILL BE LOOKING FOR BUSINESS AND WOULD GO OUT OF THEIR WAY TO GET A NEW CLIENT.VERY DISAPPOINTED TO SEE WHAT POOR SERVICE I EXPERIENCED WITH MTN
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MTN South Africa's replyOfficial
21 Apr 2016, 12:52Hello junaidr@,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply21 Apr 2016, 12:52
Official
Hello junaidr@,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,