MTNs poor customer service and unprofessional and perthetic employees in activations department

I placed an online order on the 18th of July 2024 for a wifi router and uncapped sim for R269 a month on a month to month contract I then received the package on the 25th July 2024, upon delivery I RICA the sim and await for 24hours to activate the next day I call MTN with a query that my card isn't activated and they said the contract is showing on delivery and isn't activated yet and I must wait 2 to 3 working days so I wait for Monday to confirm and they advised that I must contact sales and not activation department so I did that and I spoke to sales they said not sure why I was asked to contact sales because your card needs activation so I called activations back they said there is nothing they can do I must wait 2 to 3 working days, by now I'm ****ed of because I paid a prorated amount and I still have no use of my wifi, when I asked customer care they said my prorated will only start once my simcard is activated and up until today the 31st July 2024 I'm still waiting for my wifi to be connected. You guys don't deserve a star at all, your employees are dumb and stupid, most of them seem very uneducated by the way they speak on the phone