MTN's poor customer service and fruad.

MTN is the worst company ever when it comes to customer service. They **********ly opened a cellphone account in my name. Now when I am trying to follow up to clear my name, I am always being transferred to the next operator then the phone is dropped. The debits started on 20th November 2021. I went to a branch in Vincent Mall, East London on the 11th January 2022. They opened a case and told me that they will call me. But when I call customer service again about this case, they still transfer me to the next operator and drop the phone. My next step should be going to open a case at the police station but that will also take ages. If anyone can help me solve the please assist me. This process of reversing is draining now.